No contact and bullying

So my loan account is more then 5 years old and been handed from one attorney to another. So the last attorneys that contacted me tried bullying me to make payments more then what I could afford. Told then I would report them and than they stopped contacting me. More than 3 years later check my credit profile and it shows that over the last couple of years it reflects that there is payment listed to the account. After me having to phone Nedbank and being send from Pillar to Post i finally got the attorneys details. Made contact with the on Friday and now today i receive a email "Good Day

MR SECONDS. Nedbank Account: Summons served. Please make payment to prevent judgment. YOUR ***. Smith&Smith @*** or whatsapp@***/reply

Nedbank Acc: Balance is R56437.27.Settle for R4****.82 before 2020/11/09 ***. Smith&Smith @***/whatsapp *** Without prejudice

Bank details: Smith Smith ABSA Account Number *** OR FNB *** ***.Smith&Smith@*** or whatsapp@***"

So for 3 years nobody contacted me or anything and now after m making contact this happens.

Please provide me with details of the ombudsman as i am going for legal advice on Wednesday.