No competence

<p>In December I failed to pay my loan installment. In the beginning of January I spoke to a gentleman from Nedbank with whom I made a payment arrangement with. We agreed that I would pay my arrears amount off over 4 months. I was then debited on the 20/01/2017 my installment amount and then again on the 21/01/2017 another installment amount was debited. On Monday 23/01/2017 I phoned Nedbank to dispute this as I made a payment arrangement, one not being double debited! I was given the following reference number ********** and was told I would be refunded the balance within 4 days. Today (26/01/2017), I notice that instead of Nedbank refunding me they have debited ANOTHER installment plus my arrangement amount. I have been triple debited. I called Nedbank again. Every consultant I spoke to said I was in the wrong department so I just kept being transferred all over. I eventually spoke to Nokwechemba Khawula with whom I expressed my frustration with but all she did was laughing and transfer me again to personal loans. I then spoke to Sizwe Hlape who told me I cannot reverse those transactions I have to wait for a refund (ref ********** ). This upset me more as I already waited 4 days for a refund but instead had money TAKEN out of my account, I now have to wait for another refund that he could not tell me when that would happen. I happen to bank with Nedbank and as an existing clients I am appalled at the disgusting service I have received and for the inconvenience as my debit orders need to go off and not one person will take responsibility. I will be closing my account with Nedbank as they do not "make things happen"!</p>