No Communication within organisation (customer services lack understanding)

<p>Have been fighting with Nedbank with regards to my 5 years savings accounts ( ********** and ********** )...Issue started when i knew that my account are finishing month end 2016 of December and i was told that the accounts are finishing 2018 as i have increased my savings. I have explained to thme that if i was told that when you increase your savings the the term starts from the start, i wasn;'t going to increase it and i ask them to send me a tape or listen to the recordings that will proove that it was never mention to me that when you increase your savings (term starts from the begenning). This was resovled and they even send me an email explaining that they will allow me to surrender the values of those policies.</p> <p> </p> <p>Now im trying to surrender the values and customer service has no clue what im talking about (case numb er was open and the case number is CCM ********** . Kindly have a look at this and advise. Policy number is ********** and ********** </p>