No communication skills

Nedbank insurance claim department.

The person called asanda which was appointed to attend to my claim was suppose to revert back to me yesterday, but never ended me a message. Not even once. I expected an email as to the process of claim. I expected claim to be sorted in the very first day.

I'm very dissapointed in this delayed process and bad communication skills. You are nener informed the moment someone is assigned to the claim matter.