No communication from Nedbank

My bank card was cloned recently and a withdrawal of R1000 was taken from my account at an ATM in Eerste Rivier on the 24.08.2019. I received an sms to this effect and then stopped the card immediately. Too scared to keep funds in the account, I transferred all funds to credit card. This obviously had a knock on effect with my debit orders, and to date my debit orders have not gone off. I went in to the bank 2 days later to collect my bank card and discuss the *****, and was not helped as my ticket never got called in the hour lunch I get per day. The same thing happened the next day. I have emailed and emailed, and am told to phone the hotline. The hotline consultants tell me to go into the bank. the bank does not call my ticket number when I am there.

Now, I am done with this. I want to know: 1.- WHEN ARE THE DEBIT ORDERS GOING OFF?- I am now running after Nedbank to pay them the money, and no is interested. 2. - how I can retrieve my R1000 that was ****** from the cloned card. I am not going in to any more banks

I need some service urgently.