No communication

I've been trying to increase my credit card limit all week. On Monday I did the application - It was referred to credit. Thursday - I called for an update, they require certain docs - Now why in the hell didn't anyone phone me for this!? Anyway, I sent the required documents. Friday - I called for an update, they require more docs - Now why in the hell didn't anyone phone me for this!?

If I hadn't called, when would I have known about what they require? I need this sorted out please. Once a great bank to deal with but now it's just a pain dealing with you guys.