RC
Rose C
1 reviews | Active since Apr 2012
05 Jan 2019, 05:11
No communication
Hi there. My debt review company and I have attempted to communicate with Nedbank since November 2018 with regards to updating my balances for both my credit card and personal loan. The credit card has been paid off, but without the paid off letter that has been requested from Nedbank the payment distributor will continue to pay into it. I would like to request for this letter to be provided on Hello Peter since this seems to be the only platform that garners action. I would also like to request a refund of all funds that have been overpaid into the account. Please and thank you.
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Replies (3)
Nedbank's replyOfficial
05 Jan 2019, 09:12Dear Rose Chambe,
We note your frustration with the fact that your request has still not been resolved. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your request has still not been resolved. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Nedbank's reply05 Jan 2019, 09:12
Official
Dear Rose Chambe,
We note your frustration with the fact that your request has still not been resolved. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your request has still not been resolved. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
RC
Rose C's updateReviewer Update
06 Feb 2019, 07:45Hi there,
This issue has not been resolved. I still haven't received a settlement letter for the credit card.
As stated in the original complaint, I need the document in order for my debt counsellor to remove it from the payment distribution plan. On the 2nd of this month they made a payment to the account for the amount of R 516,06. I cannot possibly have to ask for a refund every month. I need the document please.
RC
Rose C's update06 Feb 2019, 07:45
Reviewer Update
Hi there,
This issue has not been resolved. I still haven't received a settlement letter for the credit card.
As stated in the original complaint, I need the document in order for my debt counsellor to remove it from the payment distribution plan. On the 2nd of this month they made a payment to the account for the amount of R 516,06. I cannot possibly have to ask for a refund every month. I need the document please.
RC
Rose C's updateReviewer Update
12 Feb 2019, 08:50Is it necessary to use my full name in your response? No one at Nedbank is being named, why am I? Surely there is a privacy issue here.
RC
Rose C's update12 Feb 2019, 08:50
Reviewer Update
Is it necessary to use my full name in your response? No one at Nedbank is being named, why am I? Surely there is a privacy issue here.