No communication

Did a credit application online on the 13th of November 2018 and received nil response from them, when i followed up was told by one Nelisiwe that credit applications take a full two weeks and i ignored the nonsense she was telling me and followed up further and i kept being told my application is still pending they even generated a ref number to investigate why it's taking so long. So today i again follow up , why has there been no communication though? And I'm the one who keeps following up. Such bad service!