1 reviews | Active since Oct 2017

12 Oct 2017, 15:21

No communication

Item: Nedbank
Rating: 3
Author: Unarine R

I app**** for a study loan on the 28th and they said it will take 7-10 days working days to process.Today it's the 10th day and I don't know the outcome of my loan and I've been calling and calling but nobody is being helpful.Whatever happened to communication and why do they say 7-10 days if their process is going to take longer or am I misinformed?

Helpful (0)

Replies (8)

Nedbank's replyOfficial

12 Oct 2017, 15:24

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply12 Oct 2017, 15:24

Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,

Unarine R's updateReviewer Update

12 Oct 2017, 15:39

Thank you,not to seem ungrateful but when will that be exactly?

Unarine R's update12 Oct 2017, 15:39

Reviewer Update

Thank you,not to seem ungrateful but when will that be exactly?

Unarine R's updateReviewer Update

12 Oct 2017, 15:39

Thank you,not to seem ungrateful but when will that be exactly?

Unarine R's update12 Oct 2017, 15:39

Reviewer Update

Thank you,not to seem ungrateful but when will that be exactly?

Nedbank's replyOfficial

12 Oct 2017, 15:53

The Matter will be allocated to a Resolution Manager and you will be contacted during business hours.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply12 Oct 2017, 15:53

Official

The Matter will be allocated to a Resolution Manager and you will be contacted during business hours.

Kind regards

Client Experience Team

Best regards,

Nedbank's replyOfficial

16 Oct 2017, 15:05

Good day Unarine

The Resolution manager attempted to call you and emailed you but did not get a response, kindly respond to his email.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply16 Oct 2017, 15:05

Official

Good day Unarine

The Resolution manager attempted to call you and emailed you but did not get a response, kindly respond to his email.

Kind regards

Client Experience Team

Best regards,

Nedbank's replyOfficial

23 Oct 2017, 13:58

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship

Kind regards
Client Experience Team

Best regards,

Nedbank's reply23 Oct 2017, 13:58

Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship

Kind regards
Client Experience Team

Best regards,

Unarine R's updateReviewer Update

23 Oct 2017, 17:25

Thank you very much for all your help. I really appreciate it.

Unarine R's update23 Oct 2017, 17:25

Reviewer Update

Thank you very much for all your help. I really appreciate it.

Nedbank's replyOfficial

24 Oct 2017, 07:41

Thank you for the feedback.

Kind regards
Client Experience Team

Best regards,

Nedbank's reply24 Oct 2017, 07:41

Official

Thank you for the feedback.

Kind regards
Client Experience Team

Best regards,