MG
McDonald G

1 reviews | Active since Jun 2012

26 Feb 2016, 13:49

No communication

I'm Mr. Gaborone, Director of The Lab Cleaning Chemicals Pty. My card has been cancelled 2 times without any communication from the bank. Reason being: they were temporary cards and I didn't order original cheque card, shocking! How am I supposed to know that, isn't it the consultants job to order an original card after giving me a temporary card? After that was resolved and I got a new cheque card. New shock, my account was closed weeks later. I was told it's because my business account has been inactive for 27 days??? Again no warning or communication from the bank. Pure shock!!! <br> Furthermore, I was told that the account cannot be reopened, although it was less than 5 days since it was closed. What is frustrating is that I have been granted funding from the NYDA, which is due to be paid in the account before the end of March. Now a new account number will mean a daunting exercise of filling forms again with the NYDA and going through the whole application process, which could take months to finalize now. How a bank such as Nedbank can discharge such poor service?

0
Replies (1)
Nedbank
Nedbank's reply26 Feb 2016, 14:04
Official
Hello agaborone,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards
Client Experience Team