NO COMEBACK ON QUERY REGARDING AMOUNT WITHDRAWN

According to my husband's bank statement an amount of R10,000 was withdrawn from his account on the 23rd October 2015 at 12:03h at the Greenacres branch. I queried this at his Walmer Park branch where he goes regularly and after some weeks now, they said they tried to get feedback regarding this from Greenacres but are getting none to their queries. They now have told me to deal directly with them. I am now waiting for a return call from a Natasha who seems \unavailable"..... wonder how long THIS will take. Going to Greenacres is not that easy for him or me. It is shocking that it has taken so long to give us any feedback. THIS IS UNACCEPTABLE and should not be that difficult to trace. Thank you<br> """