No client care new bank car insurance

I phoned today to report the bad service I got from europcar krugersdorp to my insurance as I was referred by new bank insurance. I was informed that that is the company they use and if as a client I don't like it they might in future just give me money to go elsewhere. I took the insurance for service to me not europcar. At the very least one would think the matter would be investigated to protect new bank car insurance client. Which would be me. Now after years of sticking with them I have to start looking elsewhere as it looks like the client is definitely not a priority for them anymore.