No Cheque Card Since Dec 2015

I have been trying to get my cheque card from NedBank since December 2015. <br> I had issued with my new married name on my ID. I brought in the additional documents. My proof of address was 2 days later than 3 months so was not accepted. Had to complete a proof of address form which i was assisted with incorrectly. My pick up period had expired. Card was destroyed without notice. I reordered the card; NedBank delivered the card with my ****en name on it. Tried to re-order the card but NedBank updated my married name details but didn't change my status to \MRS\"<br> After my 8th visit to NedBank, I finally managed to order the correct card, but it's been 11 working days and I still have not received any SMS notification that the card is ready. I am on hold with the bank for hours. <br> Please assist else I will be forced to move banks.<br> "