No cash from ATM, no resolution in 2 months

I made a withdrawal from a foreign bank account, and no cash was dispensed. I made several calls to the bank (from abroad) and sent a secure message to the bank. I eventually received a form to fill in, which I did and sent to the designated e-mail address. At the end of June I inquired, to be told I must be patient as it takes up to 6 weeks to resolve.<br> <br> That deadline has passed, and secure messaging simply tells me the issue has been resolved. Needless to say no cash in my bank account.