No care for the poor at nedbank

My sassa card was ****** my money was withdraw I reported it and the bank refund my money I wrote a review to share this I was surprised and thankfull for this but then the bad experience started I am 24/7 on a oxygen machine and asked for my replacement card to be delivered after a week of emails and phonecalls and even begging I finnaly went to the bank taking a change without oxygen it took 2 hours before I could finaly receive my card the more I explain the slower the service I did talk to the manager of the branch over the phone and asked to see her ***nor but she ignored it I was send from one counter to the other each had a excuse "the system " well I finaly left the bank and was rushed home for oxygen my level was under 70% and that is allready dangerous more so now that we are isolated because of covid 19 that attack the lungs and mine is already weak this is the same bank that advertise on tv they will deliver your gold credit card at your door step obviousely with this card the bank make money luring the weak to get themself in debt but with my card there was no income for the bank