no care and response from nedbank

Nedbank sucks...i wanted to upgrade my account and went into the Milnerton branch. Lyndene Roberts helped me and she did the upgrade. Window periode is 30 days. She did the upgrade on the 26 May. I came back on the 27th June, my upgrade wasnt being processed, in the meantime i have opened Internet Banking which is part of the package. She asked for a help to try the 2nd time account upgrade, i again had to wait for xtra 30 days. I came back on the 28th July, hoping this time the upgrade had taken place but IT HAS NOT!! In the meantime, to get the fees reversed also is a nightmare with Nedbank. They take their time in doing so. Portia ( her manager) promised me something and did something else. A Manager's words are a promise when she said it in front of her colleague and me as a client. That's the way to lose the customer Nedbank.....Well done...<br> In the meantime, Lyndene has contacted the whatsocalled IT department and she said that they havent received the application and that i have to wait till the 6th of August. Do you think this is the accepted behaviour from Nedbank? Your business SUCKS big time....