No Card

I have Nedbank account. My card expired last November. I stay in Ekurhuleni and working around Sunninghill. I went to the branch in Vermeulen street, Pta to collect the card in week before end of November but it was not there. Got a message to collect the card a week later. I went to one of the branches near my work place in Sunninghill to ask them for a new card. They insist i must go collect the issued card in Pta of which I didnt ask Nedbank to send the card there. If I was given an option on where to get my card, I could have asked it be delivered next to where I work. At this rate, I think there is no use of having this account when the bank cannot deliver a card to a client. They insist that if I order a new card, they will charge me for the card of which I am not prepared to pay that fee. My card is not lost but expired and they are not willing to deliver it.