No cancellation confirmation for my credit card PATHETIC

At the end of August, I paid off the admin fees balance on my Nedbank credit card and requested it to be cancelled there after.

I called Nedbank thereafter to inquire on whether my credit card was cancelled or not, the call center agent stated it was cancelled but she cannot send me any confirmation and I will need to contact the collections department @15:30 because that is the time they open. I expressed my unwillingness to do this thus she advised she will contact the collections department to contact me.

This call was made approximately 3 weeks ago and I have had no confirmation or contact from Nedbank.

As a consumer when you have an account and it is cancelled you must receive a cancellation confirmation. Nedbank is completely pathetic with regards to assisting customers in this regard. Being a financial institute the risk and importance of confirming these types of request is of the utmost importance yet Nedbank does nothing.

I will never suggest Nedbank to anyone nor will I ever transact with them again.

Bad Service for a bank.

Pathetic!!!!!!!!!!!!!!