No bespoke service not in sync with clients needs

Good day

Hope this email finds you well.

I have been having serious problems with NEDBANK, firstly it was the issue with my overdraft not been transferred to the correct account now its my Insurance lapsing because NEDBANK decides to debit my account 2 days before my salary goes into my account.

No is not sense of belonging with NEDBANK, I am constantly fighting unnecessary battle and its really annoying now. Every single month my Salary goes into m y account on the 26th of every month, but as my bank you fail to just make sure that all my transactions or debit orders are in sync with my salary date… When I took out the overdraft I did state that I get paid on the 26th of every month, so how do you get it wrong when you debit my account.

Nedbank really need to do better because this is really getting annoying. I been sent stuff that has been lapsed but I literally bank with you. How is that even possible. NEDBANK should be making our banking easier as clients and have a bespoke service but its failing to do so.

Please make sure my overdraft insurance is reinstated, and the debit order is taken out on the correct date. Be more attentive to you clients please.