No back up service for Pocket Pos

I purchased the pocket pos less than a year back..<br> The machine is in working Oder however the LCD screen is blank thus not showing any visible transaction to the customer.. I sent it inn to Nedbank in Gauteng..after inspection they have come back to me indirectly saying I have dropped the device...therefore it cannot be replaced ..after numerous explanations and offering to pay for repairs I am told Sorry there is no back up service.. Buy yourself a new machine or a refurbished one.. Never mind I already spent almost R3000.on a brand new one!!!<br> To top it the machine has been with them for 3weeks causing invonvience to me and my clients<br> <br> Highly disappointed..closing all accounts with Nedbank !!!!!