No ATM card or cardless transactions for 3 months.

My mail to Nedbank (below) says it all. Almost 3 months later, still no ATM card and every time I try to utilise the cardless function at an ATM, it doesn't respond. Even the Nicolway staff were exasperated by attempts to effect a simple transaction.

If Minus ratings were available, I'd apply them.

Dear Nedbank,

After considerable inconvenience caused by Nedbank’s decision to change the type of ATM card I use, it seems that there is still no resolution and I remain unable to draw cash from an ATM.

Yesterday I received an sms ‘confirming’ that my card was delivered, which it was NOT, and today a Garage Card was delivered, which I returned.

What is the problem with providing an ATM card????