No assistance with a ******* having a Nedbank account!

I would like to complain about the poor services from Nedbank. My other half purchased a puppy through a company called Billy French Bulldogs who has a account with Nedbank. and EFT was done via ABSA of the amount of R6750. This was a **** which we reported to SAPS (Case number CS54/11/2021) and ABSA (Case number ASZA***). Absa has advised that no funds could be retrieved and Nedbank refused to help. I think this absolutely digraceful service that Nedbank allows ******** to open bank accounts (Which this person obviously used a **** ID and personal details). So this tells me that either you do not care about people's hard earned money being ****** from them or Nedbank consultants are working with these ******** as Nedbank refused to assist with returning these funds. I would like someone to get in contact with me ASAP to discuss this or I will take it up with the Ombudsman of banks!