No assistance on Nedbank Insurance claim

When I left King Price to join Nedbank Insurance I was advised that banks are very poor when it comes to handling motor vehicle claims, I still went ahead and joined Nedbank Insurance because of the long relationship I have had with Nedbank and because their premiums were quite low. Today I regret that decision after I logged a claim on the 2nd of June and still not getting assistance from Nedbank Insurance. After trying to get feedback from them with no luck, I logged a complaint with reference number CMS*** which I was advised through an SMS that it was assigned to Natasha Moodliyar, I have never received any communication regarding the complaint. On Monday the 19th of June, I received a response to an email I sent and I was advised that the claim was going to be finalized on the 22nd of June which was yesterday. Today I called again to follow up, and they could not put me through to Tanya who they said is handling my claim.