No Assistance - Nobody Answering Phone

How long should a person have to wait before getting any assistance from Nedbank ***** division? Holding on 20min and nobody answers. This after phoning 6 times prior where very agent just puts me through to the forensic department and then the phone just rings.

My online profile is put on hold and no one at Nedbank can assist. Surely this is not acceptable. I’m moving my business as soon as I get this sorted.