No assistance form Student Loans Division

<p>I've queried the outstanding balance on my student loan account with the student loan division as the balance seem to change from month to month on the My Financial Life application. They've anything but assisted in an explination as to why this is happening. The query was raised with Bronwyn Letchman, who just gave me a statement and no explination, when I requested furthere feedback I was asked to contact ********** via email for assistance. I sent an email to the contact centre on 30/05/2017 requesting clarification as to the difference in balances, I have still not received any feedback. This level of service is not what I've received form Nadbenk in the past, actually I should say I've not received any assistance / service form Nedbank regarding this query. Nedbank is quick to demand payment but request clarity on why your student loan balance has increased from month to month while paying it off and there is no response form them. I demand a response asap, this will be raised with the Complaints Board as well as the Ombudsman. </p>