No assistance for widow

Firstly Nedbank deserves 0 (zero) stars! My husband passed away in June 2018 (I was 2 months pregnant at the time, I'm 7 months pregnant now), Nedbank was very quick to contact me regarding the outstanding money owed for his vehicle. I requested a final settlement when I had funds available to settle the account. According to the letter, the final settlement was valid untill 13 August 2018, the full amount according to the letter was paid on 6 August 2018, the proof of payment was sent as well. I informed Nedbank that the license of the vehicle will expire 30 September 2018 and that I need the registration documents urgently. I was not contacted to receive the registration documents. After a week I contacted the MFC department requesting any information as to why I was not contacted. Nedbank informed me I still owe an amount, after I paid the exact amount stipulated in the final settlement. I contacted the MFC department for an explanation as to why there is still an outstanding amount. I was told that I would be contacted urgently. No one contacted me. After I complained on 21 September 2018 I finally received an email that my registration documents will be available for pickup at the branch I picked in 3-5 working days. On the 5th working day, 4 October 2018, I contacted the branch, no documentation was received. Again I contacted Nedbank, I was told that I will be contacted, I was NOT contacted!! I contacted Nedbank today, 8 October 2018, again I was told that someone will contact me urgently. I AM STILL WAITING!!!!