No Assistance

Nedbank upgrades their branches but not their service. Suppose to collect a new card as the ATM retained my card, stand in the Que for 40 mins and not once do they call for Card Collections. When you ask staff what is happening all they can say is they will call your number, how long are you suppose to wait as your lunch is only an hour long. Cant go on weekends as i cannot stand in the Que with my 4 month old baby. Not the first time i have to stand my whole lunch hour and leave without any assistance. Not very impressed with the service at ALL. Think i should consider moving both mine and my husbands accounts to another BANK.