No answer on calls or emails

I have been trying to get hold of the Funeral Insurance Policy Department the whole day today and have not been able to get through. I've been on hold for over 15 mins at time and this is not fair not to mention costly.<br> I've resorted to calling because last year I sent two emails to amend my details on the cover and received no response on either email and my details remain unchanged to this day. So I don't know what else to do, no response on emails nor on calls. Someone please call me back so I can sort this out.