No answer from Nedbank

Started a bond application on the internet.

First don't know if I did something wrong or if it doesn't work properly but information is incorrect.

Then it won't let me back into the application to continue. Lodged a complaint with them and received a mail back saying I had contacted the wrong complaint department. But it was unclear what was happening in the mail so I rep**** asking what I should do.

Complaint was lodged a month ago. I rep**** a day after their response 6 days later. Have not had an answer to my query.