NO ACCOUNTABILITY TAKEN BY NEDBANK FOR THEIR BAD CONSULTANTS

It's annoying how Nedbank consultants in the Collection department can't take accountability for their wrong doing.

So we bought a house using their home loan and it was registered in July under our name, no one called to say tell us when will the payment start. We only received an sms to say the house is registered on your name, then we called to find out when should we start paying. One of the consultants said no don't worry that sms is a system error, you will only start paying end of September, now we find out that our account is in arears because we didn't pay in August.

I called to request the recordings and information regarding this, they are telling me there is no information that was written down. These arears will reflect bad on us, all because of an individual who gave us the wrong information.