No accountability smacks of a bad attitude

I submitted all required paperwork 4 weeks ago for the first draw on my building loan. I called the Greenacres branch four times since yesterday morning to follow-up after being promised a call-back on each occasion only to be told just now (15 July 14:16) on my fourth call back to the branch that nobody in the branch wants to acknowledge receiving my forms and i need to go in to the branch to identify who i submitted the forms to. How does this help me?<br> <br> My frustrations with this entire process are the empty promises made to me regarding timely feedback, the lack of follow-through, accountability and ownership displayed by all the staff i encountered at the branch. Why can i not simply deal with one person for this process? Talk about making inefficiencies happen..