No accountability, no respect for paying customers

Held hostage by Nedbank! On January 12th my account was frozen without warning, via an email *****ulently stating that Nedbank had tried to contact me for FICA completion - UNTRUE, no contact was attempted. I immediately emailed Servicing Support, and of course to date have received no reply. I then called the FICA Helpdesk, who could not explain why I had not been contacted prior to account suspension and advised me to resolve with my branch, in Robertson, W Cape, as I had been in branch in person in November 2023 and had updated my ID record at that time. Being overseas and unable to go to the branch in person, on 15th January I emailed the branch manager, I provided a copy of my passport and original SA ID as requested, and since then the 10 emails I have sent in total have brought no resolution. 7 weeks with no access to the single account essential to pay all my bills, a complete lack of consideration and attention from my bank, and no solution in sight. Is there a single reason why I should continue to invest in Nedbank?