No accountability from Nedbank!

I app**** for a credit card online on the 2nd of June. I chose to pick up my card from the Musgrave branch in Durban. By the 7th of June my application was approved and I was told via email that I would be notified within 3 days as to when I can go and collect my card.

After no contact from Nedbank, I called them a few days later to follow up on the collection of my Credit card. The consultant informed me that the branch I selected to collect from was closed for renovations. I enquired as to why was I then not contacted by someone to inform me of this. The consultant apologies and advised that he would manually change my collection option so that they would then courier the card to me. I agreed.

Suddenly the questions I was being asked by the consultant seemed as if he was doing a manual reapplication. I asked him if this would negatively impact my already approved application, to which he said NO.

Then the consultant tells me he has to escalate my application and that someone would contact me. Before I could question the escalation because to my knowledge an escalation happens when there is a problem - he dropped the call displaying no customer care skills whatsoever.

Immediately after he dropped the call, I get an email from Ned bank telling me that my previously approved credit card has been declined due to multiple applications. So the consultant blatantly **** when I question him about this.

Now I sit with a credit score which has been affected by this Nedbank enquiry on my name, no credit card, and no other bank wants to approve me for a credit card because of the enquiry issued by Nedbank on my name.

Today 27th June, I call the call centre and speak to a consultant named Lucky. I ask to speak to his senior as I am now frustrated. Again I am told someone will contact me and I don't get to speak to a senior.

I have worked so hard to get my credit score where it is only for Nedbank to mess it up and not hold anyone accountable!