No Account Security of Help

Inadequate help in resolving ******* deductions following sim card swap. I have had 3 unautherised sim card swaps this year with ******* air time purchaces and suspension of my internet banking account. One consultant said I pressed the wrong button and their financial adviser said she wasn't trained for ***** cases. The action advised by the ***** Dept had no effect! My cell phone service provider was no help and so far the bank shows no help. I'm now looking at pulling my investments from this insecure institution.