No access to funds

Subject: Urgent Complaint Regarding Inaccessible Funds Due to Expired American Express Card

Dear Nedbank Complaints Department,

I am writing to formally lodge a complaint regarding my American Express card issued by Nedbank. I have been a loyal client with your institution for some time and have always appreciated the services provided. However, I am currently facing a significant issue that remains unresolved despite my repeated efforts to address it.

My American Express card expired, leaving me unable to access funds totaling R45,000 in credit that are above the credit limit allowed on the card. This issue has caused me considerable inconvenience and frustration, as these funds are critical to my financial activities.

I have taken the following steps to resolve the issue: 1. Visited the Woodlands branch in Pretoria. 2. Made multiple calls to ***0, hoping to get assistance.

Despite these efforts, the problem remains unresolved. I am extremely dissatisfied with the lack of progress and support I have received in addressing this matter.

I kindly request the following: 1. Immediate resolution to grant me access to the funds available on my account. 2. A clear explanation of why this issue has persisted despite my repeated attempts to resolve it. 3. Assurance that measures will be implemented to prevent such incidents in the future.

I trust that you will treat this matter with the urgency it deserves. Please contact me at your earliest convenience to confirm receipt of this complaint and provide an update on the steps being taken to resolve the issue.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely, Mike de Beer