Nightmare on self service options

I have tried to do a credit card limit increase via the Nedapp on Monday 7/10 upon discovering there was not an available option I sent a chat message and the consultant confirmed I must do it via online banking.

Online banking was not allowing me to proceed as I was incurring the same issue I had at the branch hence they referred me to use the Nedapp.

I was then advised to use the NedID site to link to my profile details and I ended up being blocked on the Nedapp as well???

Tuesday 8/10 when I attempted to register on the Ned app it does not take the blocked card which my profile was registered with and same error occurs for the replaced card that was encoded at the branch 5/10????

Now I'm referred back to the branch for a pin reset for a profile which was an issue to begin with when I was at the branch????