Nightmare

Had a private clients account that I asked to be re-graded in May 2025. June I was charged private banking fees and I understood that it was a new cycle and the changes wouldn't be effected them. After a lengthy struggle of getting assistance I was sent a form to fill in and sent the form back and was promised that the July cycle will be correctly charged. Unfortunately it didn't not happen.

When I call in to understand why I am still being charged private clients fee, I was told that there was a technical error and that the changes will be for August 2025.

Had I not called I wouldn't have known. Nothing about reimbur*****t of fees since the error is on their side and no apology for the inconvenience caused.

I chose to leave private clients because of the poor service. Now I'm struggling with re-grading and the bank isn't taking responsibility to inform clients about the delay in the changes. Nedbank is really starting to become a nightmare. All the way to the branches.