NEW SERVICE IS BULL!!it is not true at all

My fiance Samuel Kalaku received an sms from Nedbank saying there's a debit order that will bounce he needs to deposit money for debit order not to bounce we then deposited the amount the next morning as he was given a time frame of 24hours, only to find out that in the afternoon the amount bounce back and they charged him R130.00 we then called the call center and they confirmed the sms and advised he needs to go to the branch for further assistance when we got to the branch the branch manager advised us that we are responsible to make sure that the is enough money for debit orders its not her problem that the debit order bounced, she understand the sms that we received but that doesn't give us a right to have insufficient funds while we have debit orders, when i aske why nedbank keep on advisertising the service, she kept on saying as a client you must make sure that you have enough funds not nedbank to remind you of that. To me that was very unprofessional as I'm the one who recruited him from FNB to nedbank, and again i recruited my sister as well from standard bank to nedbank and my son is been using nedbank since from the age of 15 and this just made me to rethink now.