New queue system in Nedbank Cresta branch useless

About a 2 months back, my wife was due to pick up a new card. Sadly, we left this at the last possible minute and on a Friday night (2 weeks back), when trying to buy something at KFC the card declined. We went straight away to the nearest atm in the mall (cresta) and when checking the balance found it stated 0.00. After which, it notified us on the atm that the card would be retained. Sounds great considering this is at around 8pm in the evening. As it stands, we were at the branch a few days earlier to retrieve the new card and after waiting around an hour, left. So 8pm, stranded with no money sucked. Of course we needed to go the next day to pick up the new card and wait for another hour. Today though, my wife had another issue with regards to what can only be described as ******* transactions on Nedbank's part (apparently Collections has the authority to pull money from your account without your consent). Again, after waiting an hour to find out what this amount was for, we had to leave as my wife is pregnant and cannot sit around for a long time.<br> NEDBANK CRESTA GET YOUR ACT TOGETHER AND PLEASE FIRE THE FOOL WHO ASSUMED THIS PROCESS OF NUMBERS WORKS BETTER!!!