New Nedbank Business Account

I've app**** for a Nedbank business account on 15 August 2018. I've received the e-mail below from Retail Relationship Banking Sales / Nedbank Contact Centre / Nedbank Limited Good day Trust that you are well Please be advised that your business account has been processed and all opening documentation has been sent to Desire at the TABLE VIEW Branch. ¬¬¬¬¬ Desire will make contact with you within the next 24-48 hours to setup an appointment with you to sign all opening documentation for your new small business account. ********** 500 ********** Please remember to take along with you the following documentation : • Original id • Proof of residential address not older than 3 months • Opening deposit of R350 • Registration documentation received from CIPC Further , I have attached , the schedule of fees for your perusal. Should you require any additional services or have any queries , please contact the small business services on ********** 400. A very warm welcome to Nedbank small business services .

I went to the branch on friday 17 August 2018 with a copy of my ID document, proof of my residence and R300.00 cash to deposit to open the account as requested.

The "so called business account" was then opened on friday 17 August 2018. I was contacted in the following week via sms and informed that my bank card are at the branch for collection. The collection point is Glen Acres in Kempton Park, Gauteng.

My hard copy proof of residence that I've handed in on 17 August 2018 clearly indicated my address as Melkbosstrand in Cape Town, Western Cape.

Till date I never had any access to this account. I went to the Table View branch on saturday 1 September 2018 and the branch manager could not even got my temporary card that was then issued on that morning to work or register at the external ATM. He promised to contact me and till date I never heard anything from Nedbank again. Just received sms's to collect my card in Gauteng.

Now, Nedbank used my R300,00 cash for absolutely NO SERVICE and send me sms's now that my account is in arrears.

Another email send: From: Leana Ferns ********** Sent: 12 October 2018 10:50 AM To: Swanepoel, D. (Desire) Cc: Muneelal, T. (Terisha) Subject: RE: Nedbank Business

Morning Desire,

I still did not get any feedback from Nedbank regarding the account that I’ve opened. I am sure by now there was banking costs that went off.

As per my email send on 6 September 2018, I have ask that Nedbank pay me the R300,00 deposit back and still did not hear anything.

I await your urgent response.

Seriously, you took my cash for nothing and threaten me for an account in arrears.

Your services really sucks