New Nedbank bank cards not working

Is there a scale for minus stars?? Today I collected replacement bank cards since my old ones had expired at the end of April 2020. It took almost 2 hours to get the cards but it is lock down so the bank was understandably really busy. An hour later i tried to use my new bank card and it was immediately retained by the ATM. I phoned the card division who informed me that my brand new bank cards had been blocked - they had no idea why this was the case. Let me be clear here - this problem is NOT due to an incorrect PIN number being used at the ATM. It is not due to user error. I now have no means to purchase anything at stores.

After almost an hour on the phone with the call center person told me to: 1) I should go back to the bank (and queue for 2 hours again) to get temporary cards 2) Order replacement cards 3) Pay R 130 for each replacement card 4) In 3-5 days’ time (and queue for another 2 hours at least) get my new cards

At the end of this whole performance I will have had to take at least 6 hours off work to rectify a problem which is not of my making.

I refuse to pay R130 x 2 for cards which Nedbank has issued to me which are essentially defective. I can see no reason why this my fault – please explain it to me??

The conclusion of my conversation with the card division was that he was going to speak to the branch manager and contact me back, That was 6 hours ago and I have heard nothing so I must assume that I am being ignored.