New Nedbank App Designed by *****s

The new internet banking registration process was clearly designed by a *****. After wasting ten minutes of my airtime with someone called Mohammed, I am told that the only way I can register for the new banking (which I neither want nor need as the old site is perfectly adequate) is to go into a branch. This is because the registration system can't differentiate between my garage card and business accounts and keeps sending the authentication SMS to an old cellphone number that's no longer in use. I don't need to register the garage card for new banking app - only the business. To make matters worse, I cannot even use the new mobile app to transact because, despite what my "personal" banker told me, it won't let me register for it unless I have a debit card for the account, which I don't have. What idiot thought this was progress??? Let's force people to interact face to face during a pandemic. If I need to drive anywhere, it will be to a different bank to open a new business account. This is madness.