NEW LOOK AND FEEL OF BRANCH - WASTE OF TIME AND MONEY - NOT PRACTICAL!!

<p>Many have walked into the new and " IMPROVED" Nedbank branches which are supposed to speed up service delivery and create a better customer experience. Quite the contrary! One has to wait a while before being attended to. Tellers are plenty, but it takes a few minutes to atend to tree teller customers, especially if you are number three. Other staff in banking hall sitting on personal calls, with noone in front of them. I conducted a transaction he other day, cost me more than R500 in fees. I am paying for poor, shoddy service. Where are the branch managers, hiding in their offices. Equip your staff, train, educate so everyone is capable of assisting. Avoid ques, lessen the risk posed to your clients whom you charge abnormally high fees to. Better still, PROVIDE THE SERVICE WE PAY FOR AND EMPLOY COMPETENT PEOPLE!!</p>