New internet banking problem

I tried contacting Nedbank today and was transferred to the second consultant who was busy with a conversation and I had to say hello 3 times.she then could not help me and wanted to transfer me to an online banking consultant.i just need someone to help me to switch over to the new internet banking site as I am not able to access it.i am currently using the old site which is going to be phased out.the home loan account is the only account I have with Nedbank and I have been using the old site since 2018 to access my home loan account and balance.van someone please assist me with this seemingly simple request as your consultants are a waste of time.