New Credit Card Confusion: Ms Nokuthula Y Ntuli (id ***)

Greetings

I have app**** for an American ExPress Platinum Credit Card, and till today, I have not enjoyed the fruits of it but it already reflects on my credit profile.

- I did a telephonic application and was approved for R60k. - And since i'm a person that travels I emphasized that I prefer delivery since my working hours are out of branch banking hours. - When I did a follow up as to why the card delivery was taking so long, I was put through to CCD Couriers who advised that they wait for other cards to come through before they sent it to me (mind you - I app**** for 1 card only). - Then later that day i received an sms telling me to fetch my parcel in a box outside the branch - which i was happy because this service was available after hours. - So I fetched my card in the evening but it was not activated for use. - I also tried to do so in the morning, but still I had a problem. When I called I was told that this card was cancelled as a "lost or ****** card' and a new mandate to create a new one which I will get next week! - As I was still surprised by this, I was then advised that the account is closed and I need to go to the branch, with my fica docs to open this.

So I write asking for your intervention in correcting this mess, which blind flods the whole Premier experience that comes with the card itself.

This was a ball moving challenge to even see as to whether switching my Absa account to yours was an option, as I don't even know the branch with my current bank as everything is offered to me telephonically or online.

All i know is that i need my cards with me by the end of the week or the Ombud will have a case to solve between the Bank i trusted and myself.

Await your response.

thanks Yvonne