NEW CARD ISSUE

I visited the Bridge city branch to report that I was ****** and I lost all my possessions including my cards, the lady at the branch logged a ***** case instead of closing my account. She further said i needed to have money in my account to issue out a new card for me and she said it was 150 which was new to me as i get paid onto this bank and if i needed to pay for the card they would simply debit the money once i get it on my account. I now went to the Cornubia branch to try and get a new card and was told my account was suspended because of ***** of which that's not the case it was not ***** it was supposed to be closed as i lost everything and no ***** was attempted on my cards. I am not able to get a new card issued, they do not want to use the affidavit from the police they refusing to take my licence and i am now left without a card. I am now left in a dilemma of not having a card, not having access to online banking and cannot do any transactions on my account, i am getting paid on the 15th and I have no means of accessing my money. I have called the Nedbank complaints department and they said there is no reason for the branches to deny to issue out a card to me, the only problem would be unlocking my profile since cellphone number linked to the online banking was suspended by my provider as i reported my phone ****** and i haven't done the simswap. The cornubia branch said they will send an email to the ***** department to request that the suspension on my account be lifted, i am waiting on them to get back to me as I need a resolution to this issue. The complaint reference number is ***3