TM
Tlou M
1 reviews | Active since Mar 2014
06 Dec 2020, 06:14
New card delivery charge on PAYU!
Please assist in clarifying why I was charged R160 for card delivery on a new PAYU account? I've had a look at the pricing and I can't seem to find where the charge is noted except for credit cards.
I personally don't believe it's worth it to pay R160 just to get a NEW card, not even a replacement one especially on this type of account. It appears I've just purchased a new account from Nedbank for R160, really!
I await your response.
Helpful (0)
Replies (1)0
Replies (1)TM
Tlou M's updateReviewer Update
10 Dec 2020, 17:55Seeing that the bank is not responding to Hello Peter reviews, I decided to send an email to an address on their website. The response was that I sent the email to a wrong department which is a follow up one, not first contact and instead of just forwarding my email to the 'relevant' department, I was asked to send it myself.
After obliging, the first contact email address for the complaints responded with a1 liner, TALK ABOUT LACK OF CARE FOR CUSTOMER SERVICE'. The one liner was not even addressing my question so I had to respond with a request for a response to my questions, again I got a 1 liner. I sent another response requesting an answer to my question and another 1 liner came through.
This bank is for those who really don't have anywhere else to go for their banking needs!!!
I hate this bank, truly
After obliging, the first contact email address for the complaints responded with a1 liner, TALK ABOUT LACK OF CARE FOR CUSTOMER SERVICE'. The one liner was not even addressing my question so I had to respond with a request for a response to my questions, again I got a 1 liner. I sent another response requesting an answer to my question and another 1 liner came through.
This bank is for those who really don't have anywhere else to go for their banking needs!!!
I hate this bank, truly
TM
Tlou M's update10 Dec 2020, 17:55
Reviewer Update
Seeing that the bank is not responding to Hello Peter reviews, I decided to send an email to an address on their website. The response was that I sent the email to a wrong department which is a follow up one, not first contact and instead of just forwarding my email to the 'relevant' department, I was asked to send it myself.
After obliging, the first contact email address for the complaints responded with a1 liner, TALK ABOUT LACK OF CARE FOR CUSTOMER SERVICE'. The one liner was not even addressing my question so I had to respond with a request for a response to my questions, again I got a 1 liner. I sent another response requesting an answer to my question and another 1 liner came through.
This bank is for those who really don't have anywhere else to go for their banking needs!!!
I hate this bank, truly
After obliging, the first contact email address for the complaints responded with a1 liner, TALK ABOUT LACK OF CARE FOR CUSTOMER SERVICE'. The one liner was not even addressing my question so I had to respond with a request for a response to my questions, again I got a 1 liner. I sent another response requesting an answer to my question and another 1 liner came through.
This bank is for those who really don't have anywhere else to go for their banking needs!!!
I hate this bank, truly