New card charge

I had an unfortunate incident at greenstone mall in gauteng whilst using an ATM with my nedbank card. I was accosted by ********* and they took my nedbank bank card. Once security was dispatched etc and perpetrators apprehended, I was advised by all to block my card and obtain a new card. ********* use sophicated methods to commit crimes, which we are all aware of. I actioned accordingly and nedbank has charged me R129 for a new bank card. Why?? It's not my fault and beyond my control that I had to get a new card. I didn't lose my nedbank bank card, I was accosted by ********* which led to me blocking the card etc. I have been unemployed for 4 months and R129 is much for me. The nedbank call centre agent did not state there was a cost for a new card. She did mention there was a cost to expedite my request. I stated do not expedite my request as I don't have monies to waste. I am currently being aided by family and friends, monetary wise. Nedbank, please empathise with the poverty stricken.