NEW BUSINESS REJECTED

On the 15 July 2019, I app**** for a credit card, the process took forever eventually the application was approved. Yesterday I got an SMS to collect my cards from one of their branch. I waited 45 minutes to be assisted, when my number was called I went to the counter, presented my ID and proof of Residence, The lady that was assisting me told me that they cannot accept my ID because it is old. I agree that it is old however it is still intact and it is the same document I used all the time. I asked her why my current bank accept it? secondly I sent a copy of the same ID to the credit card department, it was accepted, she said that their branch operates differently. I asked her what to do next, she said that she didn't know. I have never had a problem with ID until today???? I have wasted almost 3 weeks of my times trying to change banks, I thought Nedbank was a better bank compared to my current bank. I was wrong their customer service is extremely bad. I am now questioning myself if it worth me moving to Nedbank?