New business - pathetic customer care

I opened a new business account on 19 October 2020. I was instructed by small business to go into the branch and sign the paperwork and make a deposit to open the account. I made an appointment with Tumi at Cradlestone branch for the 21 October 2020. When we arrived for the appointment he was too busy to assist us - had some online task to complete. He asked a colleague to assist us with the signing of the form. There seemed to be something wrong with the forms but they were not prepared to give my issues any attention. I was told that the cards would arrive within 3 days and that I would get an sms advising us when they arrived. I was not able to make the deposit into the account. Tumi advised that he would assist us with the internet banking facility when we came in for the cards.

12 days have passed and still no message regarding the cards or any communication from Tumi.

This morning I called Nedbank to sort the account out. While speaking to Jody I was cut off. I called back and spoke to Cornel - I told him I had been cut off from Jody and he promised to call me back if the call dropped. We got cut off an no call back.

I now get a call from Nedbank stating that my account is OVERDRAWN! I don't even have the account number!

This, after being a client at Nedbank for over 20 years!